Terms & Condition
Thank you for visiting www.antsandmustard.com. The information provided in our Terms and Conditions (“Terms”) is meant to enhance your (“the User”) use of the Ants & Mustard (“the Provider”) website located at domain name www.antsandmustard.com (“the Site”). Your use of this Site constitutes your agreement to follow and be bound by these terms. Provider reserves the right to amend or update our Terms without notice and at any time. Amended or updated Terms become effective upon Provider’s posting on this website. It is the User’s obligation to periodically check these terms in the website for amendments or updates. Continuous use of this Site constitute your agreement to abide by our current or amended Terms which will apply to you. Should you have any questions concerning any of our policies, please contact us at firstname.lastname@example.org.
This website is expressly owned and operated by Ants & Mustard with head office address at Lot 310 Bibs Centre, Mckenzie Street, St Lucia 3936, South Africa. All design and content currently or anticipated to be featured in the website, which include but not limited to navigational buttons and images, artwork, graphics, photography, text and the like, are owned, controlled or licensed by the Provider, and are protected by South African and international copyright laws. The Provider reserves the right to make any changes to this website, its contents, or to products and/or services offered through the website at any time and without notice.
The User may not access, display, use, download, and/or otherwise copy or distribute any content obtained on the website for marketing and other purposes without the consent of the Provider.
The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its contents for purposes other than personal and non-commercial is prohibited without the prior written permission of the Provider. No part of this website or any services or information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc available on or through antsandmustard.com (the “Site Content”) will be copied, reproduced, printed, published, re-published, electronically downloaded, displayed, modified, broadcast, sold, distributed or resold unless for purposes cited. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
This website may also include links to other websites from time to time. These links are provided solely for your convenience to provide further information, and do not signify that Provider endorses the website(s). Provider has no responsibility for the content of the linked website(s). These include links to websites of charity organisations Provider supports at any given time.
Limitation of liability
Connectivity and access to this site may fluctuate due to the unpredictability of technology and the online environment. Provider makes no warranties or representations of any kind that the function, operation or services of this website will be uninterrupted or error free, that defects will be corrected or that this Site or the server that makes it available will be free of viruses, other harmful elements and any forms of harmful computer code. You are solely responsible for your choice in using this Site. As a visitor to and User of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a User of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Provider shall not be liable for damages of any kind related to your use of or inability to access this website. In no event shall the Provider, its employees or agents be liable for any direct, indirect or consequential damages of any kind whatsoever, suffered or incurred, related to the use of, or the inability to access or use the content of the website or any functionality thereof, or of any linked website, resulting from the use of the website regardless of the Provider being advised of same.
Provider endeavours to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on antsandmustard.com may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price, item availability or in any way affect your individual order. Please be aware that Provider presents its content “as is” and make no claims to its accuracy, either expressed or implied, with a specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. The Provider reserves the right to amend errors or to update product information at any time without prior notice. In the event any of the Provider’s products are listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Provider shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The
Provider shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Provider shall issue a credit to your credit card account in the amount of the incorrect price.
If you access antsandmustard.com via your mobile device or your phone (e.g. through any app), please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will apply.
Availability of products
The Provider endeavours to source, select, develop and make available products that represent its standards of design, quality and availability. Kindly note some special products are only available once, and may not be available again, or may only be available in the future. Provider makes every effort to keep the website updated, and to remove items that are no longer available.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should Ants & Mustard exercise this right, the User will receive a full refund with no deductions.
Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the ecommerce facility should be directed to Ants & Mustard at email@example.com.
The prices displayed in www.anstandmustard.com are quoted in South African Rand (R). All measurements are metric.
Colours and product appearance
Provider has made every effort to display as accurately as possible the colours of products that appear on the website. However, due to monitor discrepancies and user settings, there is no guarantee that your display of colour will be accurate, or that colours of actual products will be exactly the same as on website.
Kindly note all products featured on our website are handmade. Thus, no two pieces are exactly alike. Slight variations will occur in terms of sizes, colours, finishes, but Provider ensures such variations will not detract from the general look of the item, and the purpose for which an item was created.
Indemnification and waiver
You agree to indemnify, defend, and hold harmless the Provider, its officers, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and the Provider’s failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.
The Provider does not sell or exchange information about its site visitors or customers with any third party. Your privacy is valued and thus, the Provider will not sell, trade or give out information collected from you without your permission. Our newsletters, which will be emailed to subscribers, are meant to provide recipients with latest products and offerings. Should you wish to unsubscribe, kindly email us with a request to unsubscribe.
The Provider will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of its legitimate business purposes as set out above, and Provider will do its best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information the User has provided.
In order for Ants & Mustard to deliver your order, we will supply our couriers with your name, address and contact number. This is the only third party that we will give your details to.
For our Terms & Conditions, click here.
Shipping, Return and Refund Policy
All items will be shipped via our designated courier. Free shipping within South Africa for purchases of R1,200 and up. Below R1,200, shipping cost will be advised upon receipt of your order. You will be provided a tracking number to enable you to track your parcel from your end.
Ants & Mustard endeavours to carefully select and provide the best quality products at a given price. Due to the nature of the products being handmade/handcrafted, please note there may be characteristics in the actual product received that you may consider imperfections. However, this is the nature of African handmade products. When purchasing more than 2 pieces of the same hand crafted item, please note they will not be exactly alike. Please consider this before you make any purchase.
Should you decide to return any merchandise to Ants & Mustard, please supply us with following information within 3 days from receipt of merchandise. We regret we will not accept any returns of food products, health products, and other consumable products.
- Item to be returned
- Reason for return
- If merchandise is faulty or damaged, a photograph clearly showing the fault or damage
All returned merchandise should be unused and in their original packaging and labelling, and should be returned within 14 days of receiving the goods.
Shipping for returned merchandise is for buyer’s account, unless agreed upon otherwise by both parties. A full refund will be given via initial payment method within 30 days after receipt of returned merchandise.
Cancellation of an order by a client or return of non-defective merchandise will attract a 10% charge for administration costs.
For our Terms and Conditions, please click here.